Shipping Policy

Welcome to Reliablerapic

Effective Date: January 6, 2025

At Reliablerapic, we strive to provide our customers with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions of our shipping services. Please review this policy carefully before placing your order.

1. General Shipping Information

  • Orders are processed and shipped from our facility located at: 804 W Market St, Salem, Indiana (IN)

  • We ship to locations within the United States and internationally.

  • All orders are subject to product availability and may require additional processing time during peak seasons.

2. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).

  • You will receive an email confirmation with tracking information once your order has been shipped.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping (Domestic): Delivery within 5-7 business days.

  • Expedited Shipping (Domestic): Delivery within 2-3 business days.

  • International Shipping: Delivery times vary by destination, typically ranging from 7-21 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier issues.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on the shipping method, destination, and order weight.

  • Free standard shipping is available for domestic orders over $200.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your shipment using the link provided in the email or by visiting the carrier’s website.

6. International Shipping

  • International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer and vary by country.

  • Reliablerapic is not responsible for delays caused by customs procedures.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain oversized or fragile items may have specific shipping requirements or restrictions. Contact us for more information.

8. Damaged or Lost Shipments

  • If your shipment arrives damaged, please contact us immediately at info@reliablerapic.com with photos of the damaged item and packaging.

  • In case of lost shipments, reach out to our support team to initiate an investigation with the carrier.

9. Changes to Shipping Address

  • Ensure your shipping address is accurate at the time of order placement. Address changes after order processing may not be possible.

  • If an address change is required, contact our support team at (812) 883-5973 as soon as possible.

10. Contact Us

For any questions or concerns regarding shipping, please contact us:

Thank you for choosing Reliablerapic. We look forward to serving you with our high-quality furniture and excellent shipping services.